We keep information for as long as it has a purpose or a legal requirement, and then we dispose of it properly.
This page applies to the RTO Training Registration website, operated by RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213), part of the CAQA Groups family. Questions about this page: registration@rtotrainingresources.com.au or write to 2/10 Lawn Court, Craigieburn VIC 3064.
Retention periods
- General enquiries (contact and report forms): retained up to 24 months from last contact, then deleted.
- Engagement records (scopes, deliverables, correspondence for services provided): retained 7 years, consistent with tax, corporations and limitation-period requirements.
- Financial records: 7 years as required by law.
- Technical logs held by our hosting providers: retained per their standard cycles, typically short-lived.
Disposal
Electronic records are deleted from active systems and allowed to expire from backups on their normal cycle; physical documents, where they exist, are securely destroyed. Where information is useful in aggregate, we de-identify rather than retain it.
Your requests
You may ask us to delete personal information earlier than these periods; we will do so unless a legal obligation requires retention, and we will tell you which applies. Email registration@rtotrainingresources.com.au.