Complaints are information. We take them in writing, handle them at defined speed, and do not punish people for making them.
This page applies to the RTO Training Registration website, operated by RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213), part of the CAQA Groups family. Questions about this page: registration@rtotrainingresources.com.au or write to 2/10 Lawn Court, Craigieburn VIC 3064.
How to raise a matter
Email registration@rtotrainingresources.com.au with “Complaint” or “Feedback” in the subject line, or write to us at 2/10 Lawn Court, Craigieburn VIC 3064. Include what happened, when, and the outcome you seek.
What happens next
- Acknowledgement within 2 business days.
- Investigation by a person not directly involved in the matter wherever practicable.
- Written response within 15 business days, or an explanation and revised date if the matter is complex.
Escalation
If you are dissatisfied with our response, you may request review by a director of the company. Consumer protection agencies, including Consumer Affairs Victoria and the ACCC, remain available to you at any time; privacy matters may also be raised with the Office of the Australian Information Commissioner.
No detriment
Raising a complaint will never disadvantage your dealings with us or any brand in the CAQA Groups family.