Fixed scope, fixed price, written variations, and a refusal right we actually use. These are the standard terms behind every package.
This page applies to the RTO Training Registration website, operated by RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213), part of the CAQA Groups family. Questions about this page: registration@rtotrainingresources.com.au or write to 2/10 Lawn Court, Craigieburn VIC 3064.
1. The engagement
Services are provided by RTO Training Resources Pty Ltd under a written scope — normally one of the packages published on this site — accepted by you in writing. The scope document, these terms, and the policies referenced on this site form the agreement. Nothing is included that the scope does not state; exclusions listed with each package are terms, not decoration.
2. Prices and payment
Package prices are fixed for the scope stated and confirmed at engagement. Unless the scope says otherwise: 50% on commencement, 50% on delivery of the final scoped deliverable, 14-day payment terms. Regulator fees, third-party licences and professional fees (legal, accounting) are never included and are payable by you directly.
3. Variations
If your requirements change, or discovery shows the scope no longer fits (for example, your product count moves you to a different evidence band), we will propose a written variation with a fixed price before doing the varied work. No surprise invoices, ever.
4. Your obligations
Fixed timelines depend on your side of the work: access to your people, truthful information, and decisions made when needed. Time lost to delayed inputs extends timelines and, where substantial, may be treated as a variation.
5. Our refusal rights
We will not lodge, or assist in lodging, material we assess as incomplete, inconsistent, misleading or generic-as-evidence; we will not draft strategies for cohorts that have not been the subject of discovery with you; and we will not answer for your personnel in regulator interviews. Where we refuse on these grounds, we will say so in writing with reasons.
6. Outcomes
Registration decisions are made by the regulator. Our Outcomes Disclaimer is incorporated into every engagement: no outcome is promised, and responsibility for compliance remains yours on an ongoing basis.
7. Confidentiality and IP
We keep your information confidential and use it only for the engagement. Deliverables prepared for you become yours on payment; our templates, methods and tools remain ours, licensed to you for your provider’s use.
8. Liability and disputes
To the extent permitted by law, our aggregate liability under an engagement is capped at the fees paid for that engagement; consumer guarantees under the Australian Consumer Law are not excluded. Disputes go first to good-faith discussion, then to our complaints process; Victorian law applies.